It listens.
Every message from Instagram, WhatsApp, and Telegram lands in a single stream. Even when the front desk is closed. Midnight questions, holiday requests — none of it waits.
AI reads the message, understands intent, asks the guest for missing info, pulls availability from your PMS and crafts the right reply. You just give the final approval.
Is the guest booking, asking, or complaining? AI sorts each message and routes it to the right flow.
Questions the AI wasn't confident about land in the operator panel as suggestions; one click adds them to the library.
You define the tone at onboarding; AI keeps it consistent. Even when staff turn over, the hotel's voice doesn't change.
While drafting in the inbox: "friendlier", "formal", "shorter" or translation suggestions — one click.
Angry guests flagged instantly, escalation suggested. Message tone shown on every conversation card.
Reservations and sensitive replies land as drafts. Nothing reaches the guest until you approve.
Solution
From the first guest message to the final reminder — everything flows on its own.
Every message from Instagram, WhatsApp, and Telegram lands in a single stream. Even when the front desk is closed. Midnight questions, holiday requests — none of it waits.
Auto-detects 23 languages — French, Arabic, Japanese — the guest always gets a reply in the same language. GPT-4o-mini classifies intent and drafts the reply in one pass. It knows the difference between "What time is check-in?" and "Do you have a room for three?"
Dates, guest count, room type — collected step by step. Speaks directly to Cloudbeds, Mews, Oracle OPERA Cloud and Elektraweb. A draft forms, you approve, the guest gets confirmation.
A gentle reminder 24 hours after an unanswered guest. A confirmation the day before arrival. Unanswered questions are surfaced as FAQ suggestions — one click to add them to the live library. Nothing slips through.
Inbox, guest cards, draft reservations, reports and settings — all on the same calm surface.
Instagram, WhatsApp and Telegram messages in one inbox. Filter, assign, close — nothing falls through.
14–16 Ağu için 2 yetişkin Deluxe...
Do you have free WiFi in the rooms?
Bis wann ist der Pool heute geöffnet?
We plan the hotel's voice, FAQ library, AI threshold and PMS connection together in a single demo.
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